Frequently Asked Questions
Everything you need to know about your Kokoro beauty journey.
Are your products cruelty-free and vegan?
Yes, at Kokoro, we are committed to ethical beauty. All our products are 100% cruelty-free and our entire skincare range is certified vegan.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product (even if opened) for a full refund or store credit.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.